At Chewy Silicone, we take pride in the quality of our products and our strict quality control standards.
As such, any damages reported after delivery will only be eligible for exchange or return upon clear inspection, and will be assessed on a case-by-case basis.
Please note that once payment has been made, refunds will not be considered.
Chewy Silicone reserves the right to reject any request for exchange or refund at our sole discretion.
- No Cancellation No Exchange
Please note that we do not accept the below Cancellation or Exchange reasons:
1) Due to incorrect designs/colour chosen during orders
2) Colour differences due to photo lighting
3) Change of decision of not intending to purchase the item anymore
4) Items bought during Sale period or On Sale items
5) Items bought with Redemption code/ forget to input promotion code
- Defective products
You may request for an exchange within 7 days from the ship date if the item is defective or wrong item delivered.
An item is deemed defective if it is received damaged or has a manufacturing fault that is immediately evident. Please note that once packaging are torn and/or dented, it will immediately be deemed as non-exchangeable/non-refundable. Hence, please open your item with careful caution.
If items are found as faulty upon arrival, please contact and inform us through instagram or facebook within 24 hours, and we will response to you within 1-2 working days.
- Products must be unused
Please note that we cannot exchange or refund products that have been used, worn, washed, damaged or altered in any way.
Returns / Exchanges for defective products or wrong delivered item will only be accepted provided they are returned as new, i.e are unused and have been returned with the original packaging.
- Returns
A final inspection will be done to ensure that return item(s) is in its original condition, before we process your exchange.
If possible the item(s) returned will be replaced with the same product, in the same size and colour, subject to availability. If the item (s) cannot be replaced for the same item, a full refund will be issued.
To return or exchange an item we kindly request you to:
1) Inform us via facebook or instragram with pictures of the defective/ wrong delivered item (s) within 24 hours
2) Please provide us with the below information upon requesting for exchange:
- Name:
- Order#
- Email Address:
- Mobile Number:
- Full item description:
- Photos of defective/wrong items (Please provide the photos as accurate as possible to lessen the processing leadtime)
3) Once your request of return / exchange is accepted, please return the product to us via registered mail within 3 days